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Below you will find answers to the most common questions about ordering, shipping, returns, and more. If your question is not covered here, please contact our customer service team.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay. For a full overview, visit our Payment Options page.
Is it safe to pay on your website?
Yes. All transactions are processed over a secure SSL-encrypted connection. We do not store your full card details. For more information, see our Privacy Policy.
When is my payment charged?
Payment is charged at the time your order is placed and confirmed.
Can I change or cancel my order?
Orders can be cancelled within 3 hours of being placed, provided they have not yet been packed for dispatch. To request a cancellation, please contact us immediately with your order number. After this window, the order cannot be modified or cancelled.
Will I receive an order confirmation?
Yes. A confirmation email is sent to the address provided at checkout once your order has been successfully placed.
Is there a minimum order value?
No. There is no minimum order value required to place an order.
How much does shipping cost?
Shipping is free on all orders. For full details, see our Shipping Policy.
How long does delivery take?
Orders are processed within 1–3 business days after payment is confirmed. Delivery typically takes 5–9 business days from the date of dispatch. For full details, see our Shipping Policy.
What is the order cut-off time?
Orders placed before 17:00 (GMT+1) on a business day are processed the same day. Orders placed after this time are processed the following business day.
Do you ship internationally?
Please refer to our Shipping Policy for information on the countries we currently serve.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. You can also track your order at any time via our order tracking page.
My tracking information is not updating. What should I do?
Tracking information can take up to 24 hours to update after dispatch. If there is no update after 48 hours, please contact us with your order number.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please review our full Refund Policy before initiating a return.
How do I start a return?
Contact our customer service team via the Contact page before sending any item back. Returns sent without prior approval will not be accepted.
Who pays for return shipping?
The customer is responsible for return shipping costs. We recommend using a traceable shipping method, as we cannot be held responsible for items lost in transit.
When will I receive my refund?
Once we have received and inspected the returned item, refunds are processed within 14 days to the original payment method.
Do you offer exchanges?
We do not process direct exchanges. To receive a different item, please return the original and place a new order. For details, see our Refund Policy.
What if I received a defective or incorrect item?
If your item arrives defective or incorrect, please contact us within 30 days of delivery and include a photo of the issue. We will arrange a free replacement at no additional cost to you.
What data do you collect about me?
We collect information necessary to process your order and provide customer support. For full details, please read our Privacy Policy.
Do you use cookies?
Yes. We use functional, analytical, and marketing cookies. You can manage your cookie preferences at any time. For details, see our Cookie Policy.
Can I request that my data not be sold?
Yes. Please visit our Do Not Sell My Information page to submit a request.
Email: support@tinytrendkids.com
Phone: [YOUR PHONE NUMBER]
Address: 71–75 Shelton Street, London, WC2H 9JQ, United Kingdom
Customer Service Hours:
Monday to Friday: 09:00 – 18:00 (GMT+1)
Saturday and Sunday: 10:00 – 17:00 (GMT+1)
For further assistance, please visit our Contact page.